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MNX Service Update Regarding the Coronavirus (COVID-19) Outbreak

By February 25, 2020 Corporate No Comments
Updated: March 26, 2020

The Coronavirus (COVID-19) outbreak continues to impact shipping operations. Our leadership team is closely monitoring the situation as many governments have imposed new rules and regulations to help contain the spread of this virus. If you are in need of shipping in and out of any affected region, special considerations may be required.

We are also closely monitoring and adhering to guidelines issued by the World Health Organization and local health ministries in the interest of the health and safety of our employees, partners and customers.

This is a fluid situation in which information changes rapidly. For the most current updates, please consult your local MNX office.

Business Continuity Plan

MNX maintains a robust Business Continuity Plan to ensure uninterrupted service for our customers in the event of a natural disaster, inclement weather or acts of war. This plan has been modified and enhanced to protect against a global pandemic affecting one or more of our Global Customer Excellence or Customer Service Centers. (Note that at this time, all MNX facilities remain fully operational and open.) To request a copy of the MNX Business Continuity Plan, please contact your Sales representative.

Latest Updates

  • Many States have issued some form of “lockdown” or a “Stay-at-Home” order for their residents. At this time, MNX continues to be able to offer pickup and deliveries in the affected states as part of exemptions permitted under “service by an Essential Business”.
  • MNX continues to be able to operate services in Italy, Spain and France (including trans-boarder shipments) for critical items.
  • US extends travel restriction to the US and Ireland beginning midnight on March 16.
  • US announces travel restriction for all non-US citizens and Permanent Residences arriving from the EU Schengen Area starting midnight on March 13.
  • IATA issues Novel Coronavirus (COVID-19) Dangerous goods (including alcohol based sanitizers) guidance for Operators (07 March 2020)
  • FedEx: Operating normally between EU – USA (as of March 12)
  • DHL: Operating normally between EU – USA (as of March 12)

Airline Cancellations and Restrictions

All Nippon Airways & Japan Airlines
  • Airlines based in Japan have been cancelling more and more flights recently. Flights to many Asian countries have been cancelled; destinations such as South Korea and Thailand being the most affected.
  • ANA is cancelling 522 domestic flights from 13th – 19th March.
  • Japan Airlines is canceling 684 domestic flights from 13th – 19th March.
American Airlines
  • AA will be implementing a phased suspension of all long-haul international flights beginning March 16 that will last through May 6.To see full details on the schedule changes, please view the newsroom on
  • AA will continue to operate one flight daily from Dallas-Fort Worth (DFW) to London (LHR), one flight daily from Miami (MIA) to LHR and three flights per week from DFW to Tokyo (NRT).
  • Short-haul international flying, which includes flights to Canada, Mexico, Caribbean, Central American and certain markets in the northern part of South America, will continue as scheduled.
Cathay Pacific
  • Cathay Pacific and Cathay Dragon announced a capacity reduction of 96% across their passenger network in April and May as a result of the severe drop in demand due to the ongoing COVID-19 pandemic and multiple government travel restrictions that form part of the global response.
  • A bare skeleton passenger flight schedule through April and May will continue.
  • Freighter schedule remains unaffected.
Delta Air Lines
  • Effective March 26, Delta Cargo is suspending all service level guarantees on DASH, DASH Heavy, DASH Critical and Critical.
  • Delta will temporarily suspend service between Detroit and London-Heathrow starting Monday, March 16, and service between New York-JFK and Dublin starting Wednesday, March 18 until further notice.
  • Delta will maintain one flight daily between Atlanta – Amsterdam, Atlanta – London Heathrow, Atlanta – Paris CDG, Detroit – Amsterdam and New York JFK – London Heathrow.
  • Delta is suspending service to Guatemala City, Guatemala and Quito, Ecuador through April 19.
  • Delta is temporarily suspending service to Bogota and Cartagena, Colombia.
  • Flights between the U.S. and Shanghai and Beijing have been suspended until April 30.
  • Delta has reduced service between the U.S. and Seoul, South Korea as well as the U.S. and Japanese destinations.
  • Delta Cargo Update: Live Animals (LIV, AVA and PET) and Human Remains (HUM) embargoed effective immediately until further notice on all flights to, from and through Europe and the U.K.
  • Qantas and Jetstar to cut 90% of international capacity and 60% of domestic capacity through end of May.
  • The Qantas group will use passenger aircraft for freight-only flights to replace lost capacity from regular scheduled services.
Singapore Airlines
  • The Singapore Airlines Group will be cutting 96% of the capacity that had been originally scheduled up to end-April.
  • Southwest will discontinue all international flights from March 22 through April 14.
  • Southwest will be reducing capacity systemwide by approximately 25% through April 14.
United Airlines
  • United is drawing down remaining trans-Atlantic operation. The final westbound departures will take place on March 25, with the exception of our Cape Town-New York/ Newark service which will operate as previously scheduled with the last flight departing Cape Town on March 28.
  • United will reduce remaining trans-Pacific operation starting March 22, with final eastbound departures on March 25 – with the exception of service between San Francisco and Tahiti and San Francisco and Sydney which will have final returns to San Francisco on March 28.
  • United will maintain some Guam flights as well as a portion of the Island Hopper service.
  • United will reduce Mexico operation over the next five days. After March 24, United will maintain only a small number of daytime flights to certain destinations in Mexico.
  • United will draw down remaining Central and South America operations. The last southbound departures will take place March 24.
  • United will temporarily suspend all flying to Canada effective April 1.
  • United Cargo will temporarily suspend acceptance of all international PetSafe and TrustUA shipments. United will continue to accept and transport PetSafe and TrustUA within the domestic United States to the extent the current schedules permit.
  • United Cargo’s performance guarantee will be suspended for all shipments tendered on or after March 20, 2020.

Contact MNX for the latest updates

Please consult your local MNX office for quoting and any additional updates as they come.

Key operational contact numbers:
  • AOG Desk:
    • Columbus: +1.888.233.7247
    • Denver: +1.866.264.3375
    • Amsterdam: +31.20.4490018
  • Entertainment Desk: +1.310.330.2338
  • APAC:
    • Melbourne: +61.3.9335.5660
    • Singapore: +65.6280.1969
  • EMEA: +31.20.4490018
  • Latin America & The Caribbean: +1.305.341.0955
  • USA & Canada:
    • Columbus: +1.888.888.8463
    • Denver: +1.800.938.1809
    • Los Angeles: +1.844.669.7874


About Ken Ying

Ken is Vice President of Marketing at MNX Global Logistics. He brings unique skills in the areas of B2B marketing, customer acquisition, and CRM implementation. He also serves as futurist, innovator and thought leader for disruptive technology development for the Shipping and Logistics Industry.